Terms and Condition

Dear Customers,

Welcome to The Prezent! These Terms and Conditions govern your use of The Prezent and the services provided by it. The Prezent provides its services subject to the following terms, conditions, and provisions. By accessing, viewing, or using this website,www.theprezent.in, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions. ‘The Prezent’ reserves the right to amend/modify these Terms and Conditions at any time. Your participation as a customer in this service will constitute acceptance of this agreement.

Products and Pricing

All products listed on the website, their descriptions, and their prices are subject to change from time to time. Purchase of a product on the website is subject to availability of stock. The Prezent reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from The Prezent’s suppliers, The Prezent shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and FNP cancels your order, we will refund the amount. The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products. The message on the complimentary message card, which is provided by The Prezent, can either be printed or handwritten, depending on where the delivery is scheduled for.

Orders and Acceptance of Orders

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if ‘The Prezent’ cancels all or a part of your order, your sole and exclusive remedy is either that:

(a) The Prezent will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or

(b) The Prezent will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, The Prezent accepts Visa, Mastercard, Maestro, American Express, Debit Card, Paytm, Loyalty points, COD. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on ‘The Prezent’ website or through ‘The Prezent’ mobile application, are subject to specific terms and conditions of such third party payment gateways.

Substitution Policy

Since flower arrangements are handmade, there may be a slight variation from the picture shown. Occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues. Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues. In such a cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value. In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.

Order Modification/Cancellation Policy

There are some orders which we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department. Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you. Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91-92124 22000/011-66766060 (08:00 hours to 22:30 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order. In other cases of order modification/cancellation, please give at least 24 hours' advance notice.

Order/Delivery Confirmation E-mail and SMS

Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact The Prezent. In case you have not received an Order Confirmation e-mail and SMS, please call on +91 92124 22000 / 011 66766060 (08:00 hours to 22:30 hours, 7 days a week) or write to us at support@theprezent.com You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.

Shipping & Delivery Policy

Flowers may be delivered in fully bloomed, semi-bloomed or bud stage.

- For same-day standard time delivery, orders must be received by The Prezent before 6:00 pm, Monday - Sunday, IST.

- For same-day fixed time delivery, orders must be received by The Prezent before 6:30 pm, Monday - Sunday, IST.

- For same-day midnight delivery, orders must be received by The Prezent before 7:00 pm, Monday - Sunday, IST.

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

1. Bad weather

2. Political disruptions

3. Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for updates. Before major occasions, we suggest that you place your order at least five days in advance. Products that are hand delivered cannot be delivered along with courier products. For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

- Wrong shipping/delivery address.

- Recipient not available.

- Premises locked.

Recipient refusing to accept the delivery. In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour. Proof of delivery will be provided in case of any dispute in delivery. Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand. If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

- Call the recipient to schedule an appropriate delivery time.

- Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.

- Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)

- Leave the bouquet/arrangement with a neighbor and place a message on the recipient’s door with this information.

Midnight Deliveries

Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.00 PM to 11.59 PM on the chosen delivery date. Note: Please choose the date of delivery a day prior to the date of occasion.

Delivery to Hotels Policy

To deliver anything at hotel, please be aware to make the following information available:

- Hotel name

- Full address of the hotel

- Telephone number of the recipient and the hotel

- The name of the recipient

- Room number of the recipient

- Name of Tour Company, if applicable

If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and the order will be assumed as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed and no refund will be made in such cases.

Delivery to Wedding Halls/Marriages Policy

For delivery of order items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bridegroom. However, we shall ensure that the delivery is made to one of the responsible member of host.

Delivery to Hostels/PG/Cantonment/Enclosed Premises

To deliver anything at hostels/PG/Cantonment/Enclosed Premises, please be aware to make the following information available:

- Hostel name

- Full address of the hostel

- Telephone number of the recipient and the hostel

- The name of the recipient

- Room number of the recipient

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.

Duplicate Orders

If you have placed two or more identical orders by mistake, please let us know about it. We will give a full refund for the duplicate order, provided that the order has not been prepared or delivered. If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

Payment Terms

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on The Prezent's income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by The Prezent.

Payment Details

Order delivery is totally subjected to the payment credited in The Prezent’s a/c. unless payment is received by us, the order will not be processed.

Modes of making a payment:

- Debit Cards

- Credit Card

- Paytm

The Prezent does not take the responsibility of any transaction which is processed without your consent and knowledge .The cardholder is solely and totally liable for the transactions and the amount charged on his A/c. You can even call us at +91 9109119281 / 9109119282 (08:00 hours-22:30 hours, 7 days a week) to book an order. An order can also be placed by downloading our Android app.

Communications

You agree to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that The Prezent provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing. In some cases, we will be contacting the recipient before delivery. If you wish we do not contact the recipient, please call us at +91-9109119281 / 9109119282 and notify them about the same. Since we are in an occasion based gifting business, we would like to remind you in future year(s) for the same occasion. You give your consent for us to contact you through SMS, phone call and email on your registered phone number and email id, to assist you with our free Occasion Reminder Service.

Feedback and Suggestions

We make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us on +91-9109119281 / 9109119282 (08:00 hours-22:30 hours, 7 days a week) or write to us at support@theprezent.com Your feedback and suggestions are important to us.

Returns and Refund Policy

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@theprezent.com or call us at +91-8103258737/ 9752955024 (08:00 AM-10:30 PM, Monday-Sunday). The Prezent is not responsible and does not guarantee refund for cases where:

- Flowers, cakes, gift products and preserved items are delivered to incorrect address provided by the sender. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.

- Product quality problems caused by improper handling of the product.

- Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by The Prezent, refund takes 7 to 10 business days to reflect in your account.

Exchanges

It will not be possible for us to accept any request for product exchanges.

Damaged/Defective Products

If any product received by you is damaged/defective, you can let us know the same. You can call us at +91- 8103258737/ 9752955024 (08:00 hours-22:30 hours, 7 days a week) or send us an email with the photographs of the same at support@theprezent.com, within 24 hours of receiving the product. We will deliver to you the new product. Subject to the Terms and Conditions, once refund is initiated by The Prezent, it takes 7-10 business days for the refund amount to reflect in your account.